These Terms and Conditions apply to every website sale between Bedworld NZ Limited and their customers. There will be no variations to these terms and conditions unless explicitly stated in writing by Bedworld NZ Limited.

Our legal business name is Bedworld NZ Limited, and we also trade under this name. ” Bedworld NZ Ltd.” will appear on cardholder statements for any transactions made through this website.

While we endeavour to supply correct information on this website at all times, mistakes, errors or omissions may occur. Bedworld NZ Limited takes no responsibility for any loss or damage, direct or indirect, resulting from the use or application of information contained on this site.

Prices shown on the Bedworld NZ Limited website are listed in New Zealand dollars and are inclusive of GST. We reserve the right to change or alter any prices at any time for any reason.

Bedworld NZ Limited will accept full payment only for any online order. Payment can be made via Direct Payment Services (DPS) with a Visa or Mastercard.

Goods are warranted from defective workmanship and material provided that the goods are unmodified in anyway and are used for the purpose intended by the manufacturer. The warranty covers replacement or repair of the product itself provided that Bedworld NZ Limited is satisfied that the defects were defects in manufacture or in transit.

Warranties will not be extended beyond that of the manufacturer’s warranty period or conditions. The warranty is limited to replacing or repairing any defective goods with the procedure set out in these terms and conditions, provided that Bedworld NZ Limited is satisfied that the defects were defects in manufacture or in transit. NOTE: Items inspected and signed off on at the time of delivery are deemed to be in excellent condition and there are strictly no returns.

Delivery costs are listed on the website. If you live in a rural area or want to buy multiple items, freight options can be reviewed via email or by giving us a call on 03 377 8887. A Bedworld NZ Limited representative will liaise with you via email or phone within 48 hours with confirmation and a delivery ETA. Freight is calculated on size, but feel free to contact us for a second quote if you are not satisfied.

All efforts will be made to fulfil any order placed with Bedworld NZ Limited. However, we accept no responsibility should we be unable to supply ordered goods for any reason.

At Bedworld, we want to ensure you get the right products for your home. Please review our policy below regarding returns, exchanges, and cancellations.

1. Customer Ordering Errors & “Change of Mind” Returns If you accidentally order the wrong item, size, or style, we are happy to assist with an exchange or store credit subject to the following conditions:

• Notification Period: You must contact us within 7 days of receiving your delivery to request a return or exchange.

• Item Condition: Returned items must be unused and strictly in their original unopened packaging so they can be resold as new.

• Return Freight: The customer is responsible for safely packaging and paying the shipping costs to return the original item back to us.

Applicable Fees for Customer Errors:

• Restocking & Handling Fee: A handling fee of 15% (or a minimum flat fee of $15.00) will be deducted from your exchange balance or store credit to cover warehouse inspection, processing, and repackaging time.

• Replacement Shipping Charges: Promotional or subsidized shipping rates offered during initial online sales do not apply to replacement dispatches. The customer must pay the standard full freight cost to dispatch the new replacement item.

2. How Exchanges Are Processed

1. Request Approval: Contact our support team with your order number and details of the item you wish to swap.

2. Return Delivery: Once approved, post the item back to our Christchurch facility.

3. Inspection & Payment: Upon receipt, we will inspect the item. We will then issue a balance invoice covering the restocking fee, the full shipping cost of the new item, and any price difference between the products.

4. Dispatch: Your replacement item will be dispatched as soon as the invoice is settled, and the returned goods pass inspection.

3. Faulty, Damaged, or Incorrectly Sent Items Under the New Zealand Consumer Guarantees Act (CGA), if we dispatch the wrong item to you, or if your goods arrive damaged or faulty:

• We will cover all collection, return, and replacement shipping expenses.

• We will repair, replace, or refund the item promptly at no additional cost to you.

4. Non-Returnable Items For health and hygiene reasons, mattresses, toppers, pillows, and bedding items that have been removed from their sealed packaging cannot be returned for exchange unless they are faulty under the Consumer Guarantees Act.

1- Personal Information: Through conducting its normal business, Bedworld NZ Limited may collect customer information including purchase history, contact and delivery details.
2- This information will remain confidential and will be held securely, and will not be disclosed to any third party.
3- Access to Personal Information: Personal information relating to the customer is available under the Privacy Act 1993, and the customer may request changes to the information held.